DESCRIPTION

Join us for our next XMGlobal Collaborative Coffee Klatch, where experience leaders from around the world will gather for an open, candid conversation on one of leadership's most enduring challenges: change management.

We'll explore what it takes to lead organizations through transformation, including the strategies that work, the missteps that teach, and the dynamics that make or break any change effort. Come ready to share your experiences, learn from peers, and leave with a fresh perspective on navigating change in an increasingly complex world.

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SESSION DESCRIPTION

Key Results from the XMGlobal Collaborative Global XM Competency Study

In the latest XMGlobal Collaborative research, human-centered experience design emerged as one of the competencies rated least valuable to the future of experience management. So, what does that tell us? Is experience design becoming less relevant—or are we thinking about it too narrowly? Join us for our next Coffee Klatch as we explore what experience design means today, where it creates real value, and what role it should play in the future of XM. Bring your perspective, your experience, and your questions.

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