DESCRIPTION

Join us for our next XMGlobal Collaborative Coffee Klatch, where experience leaders from around the world will gather for an open, candid conversation on one of leadership's most enduring challenges: change management.

We'll explore what it takes to lead organizations through transformation, including the strategies that work, the missteps that teach, and the dynamics that make or break any change effort. Come ready to share your experiences, learn from peers, and leave with a fresh perspective on navigating change in an increasingly complex world.

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SESSION DESCRIPTION

Experience Strategy Development

What makes an experience strategy more than a collection of CX initiatives? A truly strategic approach connects what matters to customers and employees with what matters to the business—creating experiences that are meaningful for people and sustainable for the organization.

Join experience leaders from around the world as we explore how we develop experience strategies that move beyond listening and measurement to create focus, alignment, and action. Where should experience strategy begin? How do we balance human needs with business goals? And what does it take to turn experience into a sustainable source of competitive advantage?

Bring your perspective, your experiences, and your ideas. And let's build the conversation together.

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