DESCRIPTION

Join fellow experience management professionals for a virtual coffee break designed to stir fresh ideas and authentic connections. No slides, no pressure—just thoughtful dialogue, shared learning, and a space to refuel with your XM peers. Bring your favorite beverage and a curious mind, and let’s build better experiences—together.

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SESSION TOPIC

The experience management profession has evolved dramatically over the past two decades. We've built listening programs, developed sophisticated metrics, mapped journeys, and demonstrated the value of customer and employee experience. But if we were starting over today, in a world shaped by AI, real-time data, changing workforce expectations, and increasing demands for human connection, would we build the profession the same way?

Join experience leaders from around the world for a thought-provoking discussion as we challenge our assumptions, reimagine what's possible, and explore what it would look like to create the experience management profession from scratch.

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