PODCASTER

Leslie Pagel’s Experience Heals podcast explores the critical role of experience in healthcare through insightful conversations with industry leaders, patients, and support professionals. As a data analyst and storyteller with deep expertise in the human experience of healthcare, Pagel uncovers diverse perspectives on how experience shapes outcomes, trust, and innovation. Each episode delves into real-world stories, offering valuable insights into improving patient care and the healthcare system as a whole through the power of lived experiences.

EPISODE DESCRIPTION

In this episode of Experience Heals, we're diving deep into a topic that’s long been felt but not always quantified: the return on investment (ROI) of patient experience.

Our guest on the show is Rachel Hitt, a forward-thinking patient experience leader who is helping reshape how healthcare views the value of PX. Rachel is on a mission to educate and inform the industry on how exceptional patient experiences aren't just good for patients—they're good for business.

We’ll explore questions like:

• How do you define the ROI of patient experience?
• How do you turn human-centered care into measurable outcomes?
• How can leaders make a compelling case for investing in experience strategies?

Whether you're a healthcare executive, provider, or PX champion, this conversation will give you practical insights and language to connect the human and financial value of experience.

Don’t miss this episode—because when we lead with experience, everyone heals.

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