PODCASTER

Leslie Pagel’s Experience Heals podcast explores the critical role of experience in healthcare through insightful conversations with industry leaders, patients, and support professionals. As a data analyst and storyteller with deep expertise in the human experience of healthcare, Pagel uncovers diverse perspectives on how experience shapes outcomes, trust, and innovation. Each episode delves into real-world stories, offering valuable insights into improving patient care and the healthcare system as a whole through the power of lived experiences.

EPISODE DESCRIPTION

In this episode of Experience Heals, host Leslie Pagel explores how Child Life Specialists play a vital role in shaping healing healthcare experiences. Guest Jennifer Sciolla, a Certified Child Life Specialist with nearly three decades of experience, shares insights from her work supporting hospitalized children and families. As Assistant Vice President of Child and Family Services at Nemours Children’s Health, Jennifer highlights how empathy, communication, and advocacy create experiences that comfort and empower patients. Listeners will gain valuable lessons on what healthcare—and all organizations—can learn from Child Life Specialists in creating experiences that truly heal.

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