PODCASTER

Leslie Pagel’s Experience Heals podcast explores the critical role of experience in healthcare through insightful conversations with industry leaders, patients, and support professionals. As a data analyst and storyteller with deep expertise in the human experience of healthcare, Pagel uncovers diverse perspectives on how experience shapes outcomes, trust, and innovation. Each episode delves into real-world stories, offering valuable insights into improving patient care and the healthcare system as a whole through the power of lived experiences.

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PODCAST GUESTS: Sara Brandon & Giselle Valencia

Two experience leaders from Neighborhood Health Plan of Rhode Island will join the show to discuss the role that experience plays in health care:

Sara Brandon is the Director of Customer Experience and Communications. She’s a dynamic strategist and storyteller with deep roots in customer experience, design, and communications. With a passion for analytics and a fire in her belly for healthcare, she uses the creative process to drive action and human-centered change in the workplace.

Gisselle Valencia is the Director of Human Resources and brings a wealth of experience in employee engagement, operations, and strategic HR. Known for her ability to lead across all five pillars of HR (Operations Management, Coaching, Government, Community Partnerships, and Employee Communications), Gisselle is a connector of people and purpose, always working to align organizational goals with human needs.

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