PODCASTER

Chris Elkin is the Founder of Doodle Design and Doodle A, a Senior Instructor at LUMA Institute, and a mentor at Google for Startups SE Asia. With over 20 years of global experience, he empowers teams through Design Thinking to drive innovation and customer-centricity. Based in Saigon, he’s led diverse projects across sectors like finance, healthcare, and education. A passionate speaker and mentor, Chris also supports youth through the KOTO Foundation in Vietnam.

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DESCRIPTION

How can we design financial experiences that truly empower the next generation of customers?

Michal Skalicky, Chief Customer Officer, Home Credit Vietnam

In the next episode of Rants to Remedies, Reshaping XM One Episode at a Time, Chris Elkin will be speaking with Michal Skalicky, Chief Customer Officer at Home Credit Vietnam, to explore:

How can we design financial experiences that truly empower the next generation of customers?

We’ll dive into:
• Understanding the next-gen customer
• Designing XM for financial inclusion
• Balancing tech, Ai & trust
• Empowerment through financial education
• Shifting teams from product, people to purpose

This one’s packed with fresh insights for anyone shaping the future of inclusive XM whether in financial services or elsewhere. 💡

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