PODCASTER

Chris Elkin is the Founder of Doodle Design and Doodle A, a Senior Instructor at LUMA Institute, and a mentor at Google for Startups SE Asia. With over 20 years of global experience, he empowers teams through Design Thinking to drive innovation and customer-centricity. Based in Saigon, he’s led diverse projects across sectors like finance, healthcare, and education. A passionate speaker and mentor, Chris also supports youth through the KOTO Foundation in Vietnam.

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Upcoming Podcast: AI “Crisitunity” - Building Design & Research Capability During the AI Revolution

AI is reshaping industries on a scale comparable to the Industrial Revolution—and design, research, and customer-centric experience leadership are at the heart of this transformation.

But how do leaders build capability when the future is still evolving?
How do we navigate uncertainty, risk, and opportunity—while continuing to deliver value for customers and business?

Guest: Ivan Schneiders

We’re delighted to welcome Ivan Schneiders - the senior leader who built and led Techcombank’s Customer Experience, Product, and Design capability transformation.

Ivan brings 30+ years working at the intersection of human experience and technology, leading transformation across fintech, AI, medtech, startups, and global organisations.

If you haven’t met him already, Ivan is known for:

-Combining design, behavioural science, product, and AI to drive business outcomes
-Building and scaling high-performing design, product, and research teams
-Leading customer-centric transformation in complex organisations
-Working as both a senior executive and hands-on practitioner

Now returning to Vietnam, Ivan is focused on how organisations can build design and research capability during the AI revolution.

In This Conversation, We’ll Explore:

-AI as a revolution - what’s changing for design and research
-How leaders can navigate ambiguity and uncertainty
-What leading organisations are doing now
-Risks - and who they impact most
-Opportunities to rethink capability and teams
-How to create the conditions for success for organisations, teams, and customers

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