The Customer-Driven Leader (sponsored by the XM Global Collaborative) hosted by Dr. James H. Killian, spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast and focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and business results. Listeners/Viewers can expect case examples and candid talk about how to avoid customer-derailing behaviors and strive to become Customer-Driven leaders, teams and cultures.

What to expect each month: The second Wednesday of each month will feature one live 25-minute interview (plus open Q&A) with operators and thinkers who blend Leadership + EX + CX to drive results in order to empower practitioners.

Episode #3:

Tamar Cohen is a workplace and employee experience strategist with over two decades of global leadership in employee engagement, customer experience, and organizational transformation. As Founder of HaloEffect, she helps mid-sized and enterprise organizations connect workforce and workplace insights to build cultures of trust, productivity, and loyalty. Tamar is recognized for her ability to translate complex people data and behavioral science into actionable strategies that drive measurable business outcomes.

A sought-after speaker and facilitator, Tamar has led executive sessions, keynotes, and workshops for leaders across industries—including financial services, healthcare, and technology—on topics such as AI’s role in the future of work, employee listening, and culture transformation. Her perspective blends research-backed insights with practical strategies, making her a trusted voice on how organizations can create meaningful employee experiences that unlock growth.

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