The Customer-Driven Leader hosted by Dr. James H. Killian, spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast, focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and results. Viewers will hear case examples and candid conversations on how to avoid customer-derailing behaviors and become Customer-Driven leaders, teams, and cultures.

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EPISODE DESCRIPTION

​Leadership, Lip Service & Rock-&-Roll Underdogs.

​Is your organization committed to customers—or just saying the right things?

​On the next episode of The Customer-Driven Leader, host James Killian is joined by Karl Sharicz to explore leadership lip service, the obsession with CX scores, and whether AI is helping customers or making it harder to reach a human.

​They'll also turn up the volume with his Rock & Roll Underdogs books, lessons from overlooked musicians, and a “Greatest Hits & Skips” lightning round.

​Customer experience with a little rock-and-roll attitude. Stay tuned!

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