The Customer-Driven Leader (sponsored by the XM Global Collaborative) hosted by Dr. James H. Killian, spotlights practical, evidence-based ways leaders can turn customer obsession into growth without sacrificing employee experience. Each episode features a fast, focused conversation with business leaders and experts who align strategy, culture, and measurement to deliver superior EX and CX programs and results. Viewers will hear case examples and candid conversations on how to avoid customer-derailing behaviors and become Customer-Driven leaders, teams, and cultures.

EPISODE DESCRIPTION

Most leaders spend their careers chasing growth.

Few stop to ask what kind of culture they're creating along the way.

In this conversation, Rudy Karsan and I discuss building Kenexa from startup to public company, balancing customers and employees, the promise and peril of AI, and why the future belongs to leaders who can create both performance and joy in employees and customers alike.

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