PODCASTERS

Lawrence Waldman, Jenny Calvert, and Parul Bhandari bring a wealth of expertise, insight, and inspiration to The Success Experience, a transformative exploration of what it truly means to achieve success in today’s world.

Lawrence Waldman is a seasoned business leader, consultant, and speaker with extensive experience in Customer Success for various industries.  As a trusted advisor to businesses and organizations, he has played a pivotal role in driving growth, optimizing Customer Success strategies, and driving business growth.

Jenny Calvert is an accomplished speaker, coach, and expert in Customer-Centric leadership and personal growth. With a background in marketing, fitness and a coaching accreditation, she empowers teams and individuals to cultivate confidence, drive growth, and navigate challenges with a winning mindset.

Parul Bhandari is a writer, thought leader, and advocate for personal and professional transformation. With a passion for storytelling and a deep understanding of human motivation, she brings a unique perspective to Customer Success, blending wisdom from different cultural and professional landscapes.

Together, this dynamic trio delivers The Success Experience, an insightful guide that redefines success as a journey, not just a destination. Their combined expertise provides readers with practical strategies, sometimes-radical insights, and real-world applications to drive retention and business growth.

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SESSION DESCRIPTION

It’s Been Nearly 20 Years…Why is Customer Success Stuck?”

Who has ever felt that no one ‘gets’ Customer Success?

Why is that? Why is it so hard to define what Customer Success is, let alone what ‘great’ Customer Success is? What does ‘Success’ Actually Mean?

·      We call ourselves customer success professionals/leaders…and we can get pretty prescriptive in how we define Success for our Clients.

·      Do we ever turn the mirror back upon ourselves and examine what the definition of success is for us?

·      Is that why we struggle to validate ourselves to CEOs? Founders? Boards?

·      Is that why Success Leaders have a victimization mentality at times?

Is this really a surprise to anyone? If you are in Success, you typically prioritize everyone else’s needs above your own…so of course you haven’t had a chance to develop an agreed-upon, internally aligned, data-driven definition of Success.

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