PODCASTER

Mary Poppen is a proud wife and mother, avid traveler, fitness enthusiast, and wine lover. A pioneer in Customer Success and author of Goodbye, Churn. Hello, Growth!, she mentors CS/CX leaders and women executives, passionately sharing insights to inspire success. Mary has been names a top Customer Success influencer since 2018.

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DESCRIPTION

"Tailored by Design: Differentiating and Personalizing the Employee and Customer Experience"

In a world where experiences drive loyalty and performance, personalization is no longer a nice-to-have—it’s a strategic imperative. Yet, many organizations still struggle to meaningfully differentiate their employee and customer experiences in ways that create lasting value.

Join us for a dynamic one-hour session where we’ll explore how leading organizations are designing tailored experiences that meet the individual needs of both employees and customers. We’ll uncover the strategies, technologies, and cultural shifts that enable true personalization—and discuss what it takes to deliver these experiences at scale.

Whether you're focused on employee engagement, customer success, or both, this session will equip you with actionable insights to create experiences that are not only distinct—but deeply human.

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