PROGRAM DESCRIPTION

Join podcast host Nick Glimsdahl for a dynamic, one-hour conversation with two of the most influential figures in the customer experience movement — Lou Carbone, founder of Experience Engineering and CX visionary, and Bruce Temkin, co-founder of the Customer Experience Professionals Association and widely recognized as the “Godfather of CX.”

Together, they’ll reflect on the origins and evolution of customer experience as a discipline, share personal stories and pivotal moments that shaped the field, and offer forward-looking insights on what’s next for CX leaders in an era of rapid change. Expect candid conversation, timeless wisdom, and a healthy dose of inspiration from the pioneers who built the foundation of modern experience management.

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