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September Book Club: The Author Is Joining Us Live

We are delighted to announce that Jeannie Walters will join us as the guest author for our next XMGlobal Collaborative Book Club.

We’ll be discussing her new book, Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations, released in April 2026.

Jeannie Walters, CCXP, CSP, is a USA Today bestselling author, CEO, international keynote speaker, and one of the most respected voices in customer experience. Through Experience Investigators, she has helped leading organizations turn CX strategy into practical action and real results. Her work has reached more than half a million learners through LinkedIn Learning, and her insights have been featured in Forbes, NPR, The Chicago Tribune, and The Wall Street Journal.

This is a special opportunity to hear directly from Jeannie, explore the ideas behind the book, and discuss how they apply to the experience challenges organizations are facing right now.

Mark your calendar. You won’t want to miss this conversation.

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