Roundtable Overview – Making PX a Strategic Game Changer
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This roundtable explores how healthcare organisations can reframe Patient Experience from a largely continuous improvement and service driven discipline to one that is a true source of strategic and clinical value.
Together, we’ll explore:

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🔍 Why "Best Practice" and Continuous Improvement aren’t enough to meet the rising expectations of patients and the need for Healthcare organisations to differentiate themselves.
🎯 What works—and what doesn’t in real-world efforts to improve patient journeys, humanise care, and create value in complex systems.
🔄 Why there is no single recipe for creating a patient-centred organisation—and how different contexts demand bold, tailored solutions.
💥 A lively, unapologetically honest discussion that surfaces the good, the bad, and the deeply flawed efforts in PX—and uncovers the ideas that are not just new, but urgently needed.

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If you're ready to move beyond data heavy & insight lite satisfaction surveys and see PX as a design opportunity for better care, stronger relationships, and a genuinely differentiated Healthcare organisation, then this session is for you.

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