SESSION DESCRIPTION

The webinar focuses on three pillars of successful CX collaboration: shared goals, shared data, and shared responsibility for the customer journey. Participants will leave with concrete strategies they can implement immediately, regardless of their organization's size, maturity, or structure.

Key takeaways include:

• A clear roadmap for building cross-functional alignment around CX goals, measures, and responsibilities.
• Practical tools and templates that support ongoing cooperation between departments.
• Examples of successful organizational models that break down silos and accelerate customer-centric transformation.

SESSION FACILITATOR

Gitana Veličkaitė-Remeikienė is a customer experience (CX) consultant, trainer, and CCXP-certified professional with over a decade of experience advancing customer-centric practices globally. As a self-employed consultant, she partners with organizations to design and optimize end-to-end customer experiences. She is the co-founder of Lithuania’s CX Association Towards Customer (Kliento link), promoting CX maturity and capability building in local businesses. Previously, Gitana led global CX programs at Strategic Staffing Solutions, drove CX strategy and quality at Danske Bank, and managed international process and quality initiatives at Tieto. She is also ISO 9001 certified, combining CX excellence with operational efficiency.

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