SPEAKER

CX is a passion for Almohannad Alsbei, where he represents customers and conveys their voice and their needs to help service/product providers ensure that what they offer is what their customers really need. Architecting experiences from scratch or redesigning them is his bread and butter. He also assesses the CX maturity and helps organizations to elevate themselves over time. He develops the best methodologies that measure CX and monitors the level of the organization's commitment to the promises made to its customers.

DESCRIPTION

Many organizations struggle with organizational silos, which create barriers to effective teamwork and limit the ability to deliver a seamless customer experience. This session explores Cross-Functional Collaboration, focusing on breaking down silos and fostering alignment among teams to enhance customer success.

By the end of this session, the audience will:

- Understand the impact of organizational silos on customer experience.

- Learn why cross-functional collaboration is essential for a unified customer journey.

- Identify common barriers to collaboration and strategies to overcome them.

- Develop techniques to align teams around shared goals and customer-centric strategies.

- Explore real-world examples of how successful collaboration drives customer loyalty and business growth.