PODCASTER

Leslie Pagel’s Experience Heals podcast explores the critical role of experience in healthcare through insightful conversations with industry leaders, patients, and support professionals. As a data analyst and storyteller with deep expertise in the human experience of healthcare, Pagel uncovers diverse perspectives on how experience shapes outcomes, trust, and innovation. Each episode delves into real-world stories, offering valuable insights into improving patient care and the healthcare system as a whole through the power of lived experiences.

EPISODE DESCRIPTION

In this episode of Experience Heals, host Leslie Pagel explores when AI should be used in healthcare. Nick Glimsdahl is a contact center strategist. His team designs, implements, and supports Genesys Cloud solutions with a focus on real business outcomes.. He is a speaker, author of The Heart of Service, and host of the Press 1 for Nick podcast, where he interviews leaders about customer service and AI.