Session Summary

Join Werner [1010], Human-Centered [AI] Advisor & Founder of getai.cc, to master organizational foundations for people-centric transformation in CX. Learn principles of ethical AI integration and strategic change management to build lasting success.

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Key Takeaways

- Frameworks for AI-driven organizational realignment and staff empowerment.

- Strategies to shift routine tasks to AI while focusing on relationships.

- Playbook for experience management foundations that drive loyalty.

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Bio

Werner Tenten is Founder & Publisher of getai.cc, researching & advancing human-centric AI in CX, contact centers, and BPOs. As a Human-Centered AI Advisor with 12+ years co-founding an AI & Analytics company in CX, Werner helps clients cut through the chaos: removing 50 shades of grey in AI deployments, dissolving hype-fueled confusion, and revealing practical use cases that grow cultural trust. He specializes in Artificial Intelligence Strategy, AI Leadership Skills Development, AI Productivity, Strategic AI Program/Change Management, and Generative AI for Management—elevating human experience for agents, teams, and customers.