SPEAKER

Nate Brown loves two things very much...customer experience and community. Fortunately, these concepts go hand-in-hand! As a community builder, Nate co-founded the CX Accelerator in 2018. Quickly growing to well over four thousand members, this vibrant collection of CX leaders is helping one another to maximize their careers and accomplish remarkable things in service to others. Nate also heads up Advisory Services for Metric Sherpa, a research firm helping organizations to transform customer interactions. When not "CX'ing, Brown is a competitive disc golfer, certified pickleball instructor, husband to a super cool wife, and dad of two incredible daughters.

DESCRIPTION

A challenger is someone who has the confidence, desire, and capability to push the boundaries of the status quo. In a world where most organizations are crippled by inertia, the ability to cultivate challengers is a rare superpower. Customer Service / CX environments are especially ripe for this type of disruption, but with an edifying twist. Introducing the "Servant Challenger" mentality! This session will provide guidance as we work to elevate service workers to their full potential.

We will explore:

- The culmination of "The Circle of Psychological Safety" and how teams move towards it

- How to unlock "Collective Genius" across your customer-facing ecosystem for lasting innovation

- Developing the type of confidence and loyalty that is a trademark of world-class service organizations.

This session will help to future-proof your service organization and generate value in new ways.