Jeannie Walters, CCXP, CSP, is a USA Today bestselling author, CEO, international keynote speaker, and one of the most respected voices in customer experience. Through Experience Investigators, she has helped leading organizations turn CX strategy into practical action and real results. Her work has reached more than half a million learners through LinkedIn Learning, and her insights have been featured in Forbes, NPR, The Chicago Tribune, and The Wall Street Journal.This is a special opportunity to hear directly from Jeannie, explore the ideas behind the book, and discuss how they apply to the experience challenges organizations are facing right now.