Ben is a Certified CX Professional (CCXP) with 20 years of experience leading customer experience strategies for global B2B and B2C enterprises. A former Director and consultant across fintech, tech, and research, he is also the Founder of CX Alive! and a member of an award-winning CX team.An industry leader, Ben is the author of three books, including The CX Dictionary, and is consistently ranked as a top 25 global CX Influencer. Based in the UK, he is a keynote speaker, musician, and Level 3 Fitness Trainer who balances professional excellence with high-energy engagement.
CX Myth Busting - 5 Things You Thought You Knew About CX But Actually Don't
A sessions where I pull apart some of the most prevalent myths in CX to help leaders manage more effectively and course-correct best practices