Detailed Agenda - EASTERN HEMISPHERE CONFERNCE
MAY 21, 2026 | EASTERN HEMISPHERE VIRTUAL CONFERENCE
Build your personal agenda at the conference designed to address your XM challenges. 
Partner with other conference participants in drafting an action plan to address their XM challenges using key learning from conference sessions to walk away with solutions. Each session is built around a core competency, giving you the chance to dive deep, expand your expertise, and explore new strategies that drive real impact.

Core Competencies

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9:00 AM ICT
9:00 - 9:15 am (15 min)
Welcome and Opening Statement
XMGlobal Collaborative Founder and Executive Director, Tom DeWitt will kick off the morning, opening the XMGlobal Virtual Conference with an inspirational look at how we got here and what amazing content and lively networking awaits.
Tom DeWitt
Executive Director / Founder
XMGlobal Collaborative
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9:15 AM ICT
9:15 - 10:00 am (45 min)
Breakout Sessions: Presentations
Each breakout session features a 35 minute presentation, followed by 10 minutes of live Q & A. Please note that sessions are categorised according to their Experience Management (XM) Core Competencies.
Sean Crichton-Browne
Director and Co-Founder
MarketCulture
(Australia)
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Santhakumaran Atmalingam
Founder
CX Expert Asia
(Malaysia)
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10:00 AM ICT
10:00 - 10:15 am (15 min)
Break and Networking
10:15 AM ICT
10:15 - 11:00 am (45 min)
Breakout Sessions: Presentations
Each breakout session features a 35 minute presentation, followed by 10 minutes of live Q & A. Please note that sessions are categorised according to their Experience Management (XM) Core Competencies.
Phan Ngoc Minh
CX Leader and Principal Consultant
Journey Seat
(Vietnam)
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Dr Kartina Sury
Senior Fellow
CIPS
(Indonesia)
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Troy King
Founder/ Prinicpal Consultant
Outside the 3
(Australia)
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Ryan McGrory
Founder
Exsona HR
(Australia)
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11:00 AM ICT
11:00 - 11:15 am (15 min)
Break and Networking
11:15 AM ICT
11:15 - 12:00 pm (45 min)
Breakout Sessions: Presentations
Each breakout session features a 20 minute presentation, followed by 10 minutes of live Q & A. Please note that sessions are categorized according to their Experience Management (XM) Core Competencies.
Yanuar Rezqi
Managing Director
CXperience Atelier
(Indonesia)
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Michel Stevens
Course Director
CXM Academy
(Belgium)
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Dr. Linda Wilson
Director
The Wellness Agenda
(Australia)
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Olga Guseva
Co-Founder
Integria
(Russia)
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12:00 PM ICT
12:00 - 12:15 pm (15 min)
Conference Closing Statement
XMGlobal Collaborative Founder and Executive Director, Tom DeWitt will close the conference with comments about the days proceedings and the future of the experience management industry.
Tom DeWitt
Executive Director / Founder
XMGlobal Collaborative
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12:15 PM ICT
12:15 pm - 12:45 pm  (30 min)
Conference Closed and Networking