Bio
Troy is a change leader, project manager, and director of Outside the 3. With 25+ years across education, IT, banking, retail, manufacturing, and professional services, he helps leaders deliver transformation without burning people out. He blends evidence-based neuroscience with practical change tools, and has led major CRM and enterprise programs including Salesforce rollouts and large-scale operating model shifts. Troy is known for hands-on sessions that turn complex change into simple, usable actions teams can apply immediately.
Session Summary
The MetAIcognition Human - Behavioural Adaptation to thrive with AI
AI is transforming how organisations design, measure and optimise experiences. But as we accelerate automation, are we upgrading human judgement at the same pace?MetAIcognition is the discipline of thinking about how we think with AI. Without it, we risk automating bias, amplifying noise and outsourcing critical thinking. With it, we unlock sharper insight, better decisions and more human-centred outcomes. This session introduces a practical, neuroscience-informed approach to partnering with AI intentionally so experience leaders enhance cognition, not erode it. The opportunity isn’t just smarter systems. It’s smarter thinking.
Key Takeaways
- Spot where AI is shaping perception vs revealing insight
Prompt: “What assumptions is this model making?”
- Run structured AI drills to stress-test decisions
Drill: Explain this insight 3 ways: simple, technical, risks & limits
- Build reflective habits before automating at scale
Prompt: “What thinking are we outsourcing here?”
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