Bio
Ryan McGrory is the founder of Exsona, an Australian consultancy helping organisations improve employee attraction, engagement and retention through sharper people strategy and measurable workforce outcomes. With a background spanning employee experience, wellbeing, EVP, communications and behavioural insight, he has worked with organisations including Hungry Jack’s, nib, The Lottery Corporation and many more to solve workforce challenges in practical ways. Ryan is known for translating people issues into clear business priorities, combining strategy with tools that help leaders measure impact, from turnover costs to employee experience outcomes.
Session Summary
Employee Experience Is Not Broken (But Your Priorities Might Be)
Employee experience is not broken, but many organisations are investing energy in the wrong places. In this session, Ryan McGrory will explore why well-intentioned EX efforts often fail to improve retention, attraction, or performance, and how poor prioritisation quietly shows up in turnover, customer experience, and business results. Drawing on practical work with turnover cost calculators, retention diagnostics, and business impact measures, this session will help attendees identify what matters most, strengthen the business case for EX, and leave with practical tools they can apply immediately.
Key takeaways:
- How to identify when employee experience priorities are misaligned
- Why turnover is one of the clearest business signals of poor experience
- Practical ways to quantify the cost of employee experience issues
- A sharper lens for linking EX decisions to business outcomes
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