Yanuar Rezqi

Speaker

Managing Director
CXperience Atelier
INDONESIA

Bio

Yanuar Rezqi has over 13 years of experience in Service, Customer Experience, Sales & Marketing in the Banking, Retail, Healthcare, & Wellness industries. His approach to transforming Customer Experience Management is based on work culture and leadership to improve business, cost efficiency, and customer loyalty growth. He is also the author of The Customer Experience Orchestrator Book and founder of the Indonesian Customer Experience Community (CXID).

Session Summary

The CX Orchestrator Approach: Designing Post-Sale Customer Journey for Hyper-Personalisation and Business Growth

In this session, you will learn:
- How the CX Orchestrator approach shifts organisations from acquisition-focused strategy to retention-led growth.
- How to design structured post-sale customer journey that delivers continuous value and meaningful engagement.
- How to orchestrate post-purchase touchpoints to enable hyper-personalisation and strengthen customer relationships.
- How post-sale experience orchestration drives measurable impact through retention and customer referral.
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