Marilyn Suttle is a keynote speaker and consultant who works at the intersection of customer experience, leadership, employee experience, and workplace wellbeing. She equips leaders with practical, evidence-backed communication tools and operating mechanisms that reduce friction, increase trust, and improve outcomes, without burnout. Marilyn is the author of Who’s Your Gladys? and is known for creating “Suttle Shifts,” small changes in how leaders respond that create big breakthroughs in culture, service, and performance.