Award-winning Customer Experience leader with board-level expertise in CX, EX, and digital transformation. Proven record of driving performance improvement in complex, global organisations by aligning customer and employee experience to deliver sustainable growth. Skilled in VoC, AI integration, process optimisation, and insight-led strategy. Experienced in regulated sectors, thriving in agile environments to deliver impactful, actionable change. Trusted advisor and executive leader shaping strategy and pathways to success.