Thrice recognized as a Top 25 Global Thought Leader by the International Customer Management Institute, Rob Dwyer has spent the past decade and a half dedicated to creating exceptional customer experiences for businesses large and small. Rob currently facilitates client enablement at Level AI, a B2B SaaS company specializing in unified CX Intelligence. He is also the host of Next in Queue, a podcast featuring Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.