Werner is Founder & Publisher of getai.cc, researching & advancing human-centric AI in CX, contact centers, and BPOs. As a Human-Centered AI Advisor with 12+ years co-founding an AI & Analytics company in CX, Werner helps clients cut through the chaos: removing 50 shades of grey in AI deployments, dissolving hype-fueled confusion, and revealing practical use cases that grow cultural trust. He specializes in Artificial Intelligence Strategy, AI Leadership Skills Development, AI Productivity, Strategic AI Program/Change Management, and Generative AI for Management—elevating human experience for agents, teams, and customers.