Detailed Agenda - EASTERN HEMISPHERE
MAY 21, 2026 | EASTERN HEMISPHERE AGENDA
Build your personal agenda at the conference designed to address your XM challenges. Partner with other conference participants in drafting an action plan to address their XM challenges using key learning from conference sessions to walk away with solutions. Each session is built around a core competency, giving you the chance to dive deep, expand your expertise, and explore new strategies that drive real impact.

Core Competencies

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9:00 AM ICT
9:00 - 9:15 am (15 min)
Welcome and Opening Statement
XMGlobal Collaborative Founder and Executive Director, Tom DeWitt will kick off the morning, opening the XMGlobal Virtual Conference with an inspirational look at how we got here and what amazing content and lively networking awaits.
Tom DeWitt
Executive Director / Founder
XMGlobal Collaborative
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9:15 AM ICT
9:15 - 10:00 am (45 min)
Applied and Interactive Sessions:
Sessions are designed to deliver practical takeaways and features a 15-minute presentation, a 10-minute group application exercise in breakouts, and a 15-minute discussion and Q & A.

Bob McGinn
Director of Strategic Accounts & Enablement & Growth
JourneyTrack
(USA)
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Sean Crichton-Browne
Director and Co-Founder
MarketCulture
(Australia)
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Santhakumaran Atmalingam
Founder
CX Expert Asia
(Malaysia)
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10:00 AM ICT
10:00 - 10:15 am (15 min)
Break and Networking
10:15 AM ICT
10:15 - 11:00 am (45 min)
Applied and Interactive Sessions:
Sessions are designed to deliver practical takeaways and features a 15-minute presentation, a 10-minute group application exercise in breakouts, and a 15-minute discussion and Q & A.

Phan Ngoc Minh
CX Leader and Principal Consultant
Journey Seat
(Vietnam)
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Dr Kartina Sury
Senior Fellow
CIPS
(Indonesia)
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Troy King
Founder/ Prinicpal Consultant
Outside the 3
(Australia)
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Ryan McGrory
Founder
Exsona HR
(Australia)
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11:00 AM ICT
11:00 - 11:15 am (15 min)
Break and Networking
11:15 AM ICT
11:15 - 12:00 pm (45 min)
Applied and Interactive Sessions:
Sessions are designed to deliver practical takeaways and features a 15-minute presentation, a 10-minute group application exercise in breakouts, and a 15-minute discussion and Q & A.
Yanuar Rezqi
Managing Director
CXperience Atelier
(Indonesia)
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Michel Stevens
Course Director
CXM Academy
(Belgium)
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Dr. Linda Wilson
Director
The Wellness Agenda
(Australia)
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Relationship Economics in Action: Turning Brand Promise into Loyalty, Trust, and Measurable Value
Ashutosh Karandikar
Founder & Chief Advisor
KretruTosh Consulting
(India)
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Olga Guseva
Co-Founder
Integria
(Russia)
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12:00 PM ICT
12:00 - 12:15 pm (15 min)
Conference Closing Statement
XMGlobal Collaborative Founder and Executive Director, Tom DeWitt will close the conference with comments about the days proceedings and the future of the experience management industry.
Tom DeWitt
Executive Director / Founder
XMGlobal Collaborative
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12:15 PM ICT
12:15 pm - 12:45 pm  (30 min)
Conference Closed and Networking